0 Theme: Consumer protection Health Network Spectrum Tariffs and Choice Author: July 10, 2014

Excellent customer service: the third essential pillar for mobile telephony

  The most significant signal contained in the latest report by the Telecom Ombudsman Service shows a considerable decline in the number of complaints from consumers about the services they received last year from the mobile operators. The number of comments about BASE has, in common with other years, again declined, and this time by … Continued

0 Theme: Consumer protection Health Network Spectrum Tariffs and Choice Author: June 24, 2014

The challenge for mobile telephony in Belgium? A regulatory framework favourable for investments for the next 5 years.

Now the regional and federal formation discussions are coming up to speed, time has come for the negotiators to really take the mobile telephony industry into account. The industry directly employs 4,000 people and indirectly more than 30,000. Together the three mobile operators have paid since their creation more than 1,5 billion € in licence … Continued

0 Theme: Consumer protection Network Spectrum Tariffs and Choice Author: May 11, 2014

Along with global players we also need small operators*

The Digital Agenda for Europe reached cruising speed a year before the elections, with debates in the Parliament and the Council, amendments to the original proposal of Vice-President Kroes and discussions on the national level. The original timing – to have the entire proposal approved before the elections on May 25th – has  not been … Continued

0 Theme: Network Spectrum Author: November 28, 2013

Walloon proposal to tax mobile phone masts opts for quick revenues, not for a vision of the region´s future.

The Walloon Government´s draft decree with budgetary measures is ready for discussion in the Parliament. Without prior disclosure or consultation with the sector involved, the government wishes to impose € 48 million in regional and local taxes on mobile telecom sites in the Walloon Region. Such a heavy tax on utility equipment is hardly a … Continued

0 Theme: Consumer protection Network Spectrum Tariffs and Choice Author: November 20, 2013

European single market:far-reaching reforms deserve thoughtful reflection.

In mid-September, European Commissioner and Vice-President Neelie Kroes launched a proposal for a regulation to establish a European single market, and Europe will have known it. Since June, when the main elements of the memo ‘leaked out’, the sector has been buzzing with reactions to the proposals to harmonise regulations, boost competition and reduce mobile … Continued

0 Theme: Consumer protection Network Spectrum Tariffs and Choice Author: July 29, 2013

New BIPT Council appointed as major challenges confront both the regulations and the BIPT itself

The Government last week appointed the two French-speaking members of the BIPT Council (included its Chairman) as well as the Dutch-speaking member who will be replacing Catherine Rutten after the summer. Without expressing any opinion concerning the particular individuals who have been named, BASE Company notes that these appointments will give the BIPT all of the resources necessary to successfully fulfil its missions.

0 Theme: Network Spectrum Author: June 7, 2011

Expected mass use of 3G fails to materialize

When the 3G licences were being auctioned, the authorities were expecting and hoping to see 3G quickly become available as a mass product. Things took a different turn however. Although 3G availability in Belgium was particularly favourable, it was hardly the mass product some had hoped it would be.

5 Theme: Network Spectrum Author: May 3, 2011

Why 3G was put on hold

The strategy of a smart follower unravelled. Early 2001 saw the auctioning of the 3G licences in Belgium, thus clearing the path for mobile Internet. Belgacom, Mobistar and KPN/BASE were each awarded a licence, but not all operators were equally fast in rolling out their own network. Belgacom was quickest off the mark, whereas KPN/BASE seemed to be lagging behind. Today however this approach is yielding results. It now appears that KPN/BASE had opted for a purposive and considered strategy.