0 Theme: Consumer protection Corporate Social responsability Network Author: January 25, 2016

Premium services: outlawed companies break the law and fraud is on the up and up

There are cases in which one despairs of ever finding a solution, and yet solutions do exist. For years, BASE Company has been calling for the proper authorities to rid the sector of Premium numbers with an all-out attack on the various frauds and swindles that all too often target mobile users.

Here we are specifically focusing on landline numbers: 090X and foreign numbers, especially those with the country prefix +2XX.

In the former case, fraudsters present, for example, the number as 09/023 45 56 to make customers think they are calling an ordinary number in the Ghent area, while in the second scenario the number is presented, for example, as +212/345 67 89, and customers think it is a Belgian number in the Tongres area. Consumers will be swindled every time, and the bill will be steep.

0 Theme: Consumer protection Network Tariffs and Choice Author: July 8, 2015

The Internet must be free and open. BASE Company fully supports the European position

“A free and open Internet: BASE Company is the first to promote it! – An Internet without restrictions and open to everyone: who would think of opposing it? – An Internet that allows everyone to benefit from the offers that suit them: the future.”

This is what we said a few weeks ago to express our position on net neutrality. Something we are not afraid to say (http://bit.ly/1gnfXgb). Now that Europe has taken a position on the subject, we are saying it again.

0 Theme: Consumer protection Author: June 23, 2015

Be careful to not wipe out the prepaid !

In the last few weeks, there has been talk of a preliminary draft law/preliminary draft royal decree compelling mobile telecommunications operators to identify prepaid card users with their names, addresses etc. This is an old issue that has already been voiced in the past. If this measure were introduced, it would affect both major operators with their own networks and virtual operators working on a third-party network, such as Mobile Vikings, Carrefour, Aldi, ORTEL, etc.

As one of the largest suppliers of prepaid cards – either directly via the BASE brand or indirectly via partners such as ORTEL – BASE Company is extremely concerned by this change in legislation. It could have a considerable effect on consumers, and also on small independent distributors and MVNOs operating in the prepaid card segment only.

0 Theme: Consumer protection Network Tariffs and Choice Author: June 3, 2015

One digital agenda, several digital agendas, which digital agendas with no political will?

For the past few years, one of the priorities of the political world (European, Belgian, regional, communal, municipal) has been to become digital. Let the government be digital, let citizens be digital, let companies be digital, let everyone benefit from the best mobile connections and let that contribute to better well-being and increased value creation.

0 Theme: Consumer protection Network Tariffs and Choice Author: May 13, 2015

Innovate, invent, collaborate for a Connected Europe

Few days ago, the regulators in Belgium and Luxembourg announced an agreement between them that will allow a telecom operator from Luxembourg, JOIN Experience, in collaboration with a Belgian telecom operator, BASE Company in this case, to offer complete mobile telecommunications services in Belgium without additional roaming costs for calls, text messages or mobile Internet in Luxembourg.

0 Theme: Consumer protection Health Network Spectrum Tariffs and Choice Author: July 10, 2014

Excellent customer service: the third essential pillar for mobile telephony

  The most significant signal contained in the latest report by the Telecom Ombudsman Service shows a considerable decline in the number of complaints from consumers about the services they received last year from the mobile operators. The number of comments about BASE has, in common with other years, again declined, and this time by … Continued

0 Theme: Consumer protection Health Network Spectrum Tariffs and Choice Author: June 24, 2014

The challenge for mobile telephony in Belgium? A regulatory framework favourable for investments for the next 5 years.

Now the regional and federal formation discussions are coming up to speed, time has come for the negotiators to really take the mobile telephony industry into account. The industry directly employs 4,000 people and indirectly more than 30,000. Together the three mobile operators have paid since their creation more than 1,5 billion € in licence … Continued

0 Theme: Consumer protection Network Spectrum Tariffs and Choice Author: May 11, 2014

Along with global players we also need small operators*

The Digital Agenda for Europe reached cruising speed a year before the elections, with debates in the Parliament and the Council, amendments to the original proposal of Vice-President Kroes and discussions on the national level. The original timing – to have the entire proposal approved before the elections on May 25th – has  not been … Continued

0 Theme: Consumer protection Network Tariffs and Choice Author: May 5, 2014

Net neutrality: the debate continues

The debate on net neutrality has been going on for several years now in both Europe and Belgium. At present, no Belgian operator – whether fixed or mobile – is blocking, impeding or discriminating any internet site or applications. We only block a site if there´s a formal court order to do so. BASE Company has no desire to function as the internet´s judge or policeman. BASE Company believes that a free and open internet has thus far been a source of wealth creation for society as a whole and has permitted ideas and information to be circulated and exchanged to an unparalleled extent.